Shipping policy

Order Processing & Dispatch All fresh and frozen seafood orders are processed and dispatched within 1–3 business days after payment confirmation. Orders will not be handled or shipped on weekends and public holidays. Every batch of seafood undergoes strict freshness and quality checks before cold packaging to ensure standards before shipment.

International Shipping & Delivery Time We offer worldwide international cold-chain shipping for all seafood items. Standard international delivery normally takes 7–14 business days, subject to destination country, local logistics and customs clearance progress. Expedited cold-chain shipping can be selected at checkout for quicker transit to retain seafood freshness.

Shipping Fees & Transparent Pricing All shipping costs are calculated in real time at checkout according to total order weight, insulated package dimensions and shipping destination. There are no hidden fees or additional surcharges. You may check the exact shipping charge before completing payment.

Customs Duties & Import Taxes International seafood shipments may incur import taxes, customs duties, quarantine charges or VAT imposed by local customs authorities. All such costs fall solely to the recipient. We will not cover or refund any customs and quarantine related expenses. Please verify local seafood import rules before placing your order.

Professional Cold-Chain Insulated Packaging Seafood is perishable and temperature-sensitive. We use upgraded insulated foam boxes, food-grade ice packs, waterproof lining and reinforced cartons to stabilize temperatures during international transit, lowering risks of thawing, spoilage and physical damage. Shipping insurance is optional at checkout for high-value seafood orders.

Delivery Inspection & After-Sales Support Please inspect your package immediately upon receipt. If you spot damaged outer packaging, heavy deformation, melted ice packs or spoiled seafood, take clear photos and videos, refuse acceptance of the parcel and contact our support team right away. Should you discover quality issues or damaged goods after signing for delivery, submit a support ticket with sufficient evidence within 48 hours upon arrival. We will conduct verification and offer fair solutions including partial/full refunds, reshipment and relevant after-sales assistance.

Shipping Exceptions & Delays Delivery delays may happen due to customs inspections, severe weather, logistics backlogs or other unforeseen international transport conditions. We shall not be responsible for indirect losses arising from uncontrollable delays, yet we will actively track shipments and update order status for you.

Customer Service For enquiries regarding order processing, shipping options, delivery updates or customs and quarantine matters, feel free to reach out to our support team. We provide timely and professional shipping consultation for all seafood orders. We keep improving our cold-chain packaging and logistics services to deliver fresh, well-preserved premium seafood to customers across the globe.